Hi there,

 

Let’s explain what the situation I currently face.

 

A customer sends an email with attachments …

 

The ticket is created with the attachments…

 

These attachments are confidential and we don’t want them to appear on the ticket.

 

Is there a way to hide or delete these attachments without deleting the ticket?

 

The only solution I got now is to copy the text, paste in a new ticket, delete the initial ticket via generic agent.

 

It is a bit heavy ….

 

Is there an easy way to do this?

 

Many thanks

 

Philippe

 

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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