Using ver 2.3.4…
When I attempt to search by Ticket# only, I must first
select a Search Template. If I don’t, I don’t get any records
back.
If I select a template, and then attempt to search by
Ticket#, the return set should, but does not, return only that ticket. It
ignores the additional criteria that I specify.
What do I need to do to be able to search for just one
ticket?
Thanks,
-Ken
Ken Anderson
Manager, Managed Services
OA Solutions
Victoria*Vancouver*Edmonton
tel. (250) 385-4333 x219
fax. (250) 483-3380
Please note
that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new
address is:
200 - 702 Fort
Street
Victoria,
BC V8W 1H2