Just a question:

On the help text it says "This is faster but webserver user should be the otrs user"
We're running suse, our apache user is wwwrun and our otrs user is otrs. Could you please give me advice on the changes I must make in order to fulfill this requirement without affecting other applications running on the same server?

Thanks,

Leonardo Certuche


2010/1/28 Leonardo Certuche <leonardo.certuche@itcon-ltda.com>
Thanx Martin! :D

Leonardo Certuche


On Thu, Jan 28, 2010 at 2:33 PM, Martin Edenhofer <me@otrs.com> wrote:
Hi Leonardo,

Admin -> SysConfig -> Group: Ticket -> Sub Group: Core::Ticket -> Ticket::StorageModule -> FS.

After that all new attachments get stored to the local file system.

 -Martin

On 28.01.2010, at 17:55, Leonardo Certuche wrote:

> Hi there,
>
> After less than two months our article_attachment table is occupying 70% of our total database size. Does anyone know about a way of storing articles outside the main database?
>
> In the following thread http://www.mail-archive.com/otrs@otrs.org/msg21102.html, Dieter proposes to switch it to filesystem from configuration but I could not find it in SysConfig. Does anyone know where?
>
> Any help is much appreciated.
>
> Thanks in advance,
>
> Leonardo Certuche
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