This is what I want the ticket to look like. I am running on a windows 2003 system running OTRS 3.1 I need to know which files to alter so I can make it look like this. Phone Ticket / WalkIn Screen. Call Number: System Assigned Assigned to Official (system automatic) Region District Local Office ------------------------------------------------------------ Caller: Name Surname Tel : Home Work Cellphone Relationship – Personal Relationship– 3rd party Personal Caller ID ------------------------------------------------------------ Beneficiary: Name (textbox) Surname (textbox) ID Number Contact Number Beneficiaries’ ID Ward – linked to ICROP Official / User / Capturer Grant Type( Dropdown box) Address : Number Street Suburb Town/District Province Code Postal Address: PO Box # Enquiry Type – Internal Reconsideration Mechanism (dropdown box) Enquiry Complaint Info Home visit book-in ICROP SRD Call Summary Problem Description Resolution Resolution date (is it the same as date call resolved?)
From:
What I would like is that only users (customers) who register with e-mail domains that are known to the OTRS system are allowed to self-register on the portal.
As stated, this functionality is not built-in to OTRS; it would be
possible and not very difficult to add it. I could see how you can
store a domain (or multiple domains, i.e. in your example, also
ikea.dk or ikea-office.com or...) on the customer company record, then
check at registration time against the known valid domains, and then
reject or accept the registration for new customers based on the
domain.
However, it is not an OTRS feature, so it would require some
development to add it in.
--
MIke
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Message: 2
Date: Wed, 29 Aug 2012 09:29:54 +0200
From: Alexander Halle
Hi, I am still trying to get this template thing right. I have learnt a lot about OTRS but am still a noob, so I request someone to please give me a hand on which files to alter to make my own template. I need to add some fields and make it look like the company wants. Also renaming some of the fields. [...]
Hi Rob,
your question is a bit unspecific to answer. I suggest to tell us
something about your OTRS version and operating system, what fields you
want to add and how far you get.
For new fields try dynamic fields:
http://doc.otrs.org/3.1/en/html/dynamicfields.html
To rename fields you could use the translation mechanism to replace the
wording:
http://doc.otrs.org/developer/3.1/en/html/contributing.html#translate
If you need to modify the UI look try skins:
http://doc.otrs.org/developer/3.1/en/html/hacking.html#skins
Regards
Alexander
Public Relations
OTRS Community Board / OtterHub (http://www.otterhub.org/)
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Message: 3
Date: Wed, 29 Aug 2012 09:27:17 +0100 (BST)
From: "brianmortonb2b-atwork@yahoo.dk"
What I would like is that only users (customers) who register with e-mail domains that are known to the OTRS system are allowed to self-register on the portal.
As stated, this functionality is not built-in to OTRS; it would be possible and not very difficult to add it. I could see how you can store a domain (or multiple domains, i.e. in your example, also ikea.dk or ikea-office.com or...) on the customer company record, then check at registration time against the known valid domains, and then reject or accept the registration for new customers based on the domain. However, it is not an OTRS feature, so it would require some development to add it in. -- MIke