So OK, here's the catch..

I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this.
If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data'

The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to:

http://doc.otrs.org/2.3/en/html/x414.html#cronjobs

Also, there's an issue with the configuration of Apache2::Reload if you are using the otrs2 package; see bug http://bugs.otrs.org/show_bug.cgi?id=3811 -this renders the Package Manager unusable.

What you could do is to install OTRS from source  - as I explained in the bug. It's not that much work.

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Wed, Apr 29, 2009 at 14:33, maximx86 <maximx86@gmail.com> wrote:
Hi Michiel,

Right, I've done exactly like you said:

maximx86@MAXIM:~$ sudo su - otrs
maximx86@MAXIM:~$
maximx86@MAXIM:~$ cd /usr/share/otrs/bin
maximx86@MAXIM:/usr/share/otrs/bin$
maximx86@MAXIM:/usr/share/otrs/bin$ ./PostMasterMailbox.pl
Can't locate /etc/otrs/database.pm in @INC (@INC contains:
/usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl
/usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line
25.
BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35.
Compilation failed in require at ./PostMasterMailbox.pl line 36.
BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36.
maximx86@MAXIM:/usr/share/otrs/bin$

Got the same error msg... :(

I found this info but not sure how to follow
http://lists.otrs.org/pipermail/otrs/2008-July/023999.html

Thanks again!
On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen <michiel@beefreeit.nl> wrote:
> Could this just be a permissions issue?
> When you run it from the web you'll run it as the OTRS user; did you do
> 'sudo su - otrs' before you tried running PostMasterMailbox.pl?
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Wed, Apr 29, 2009 at 12:07, maximx86 <maximx86@gmail.com> wrote:
>>
>> on Ubuntu 9.04 from its repositories. It
>> works perfectly, The only thing I cannot get set up is
>> PostMasterMailbox.pl to schedule fetching emails from the POP account.
>>
>> It works fine when in Mail
>
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