You might also want to check the queue settings. There are options in there for notifications for clients.
----- Original Message -----
From: Paul Knibbs
To: otrs@otrs.org
Sent: Sunday, December 11, 2005 7:49 AM
Subject: [otrs] customer web interface net ticket - no notification

Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login


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