[otrs] Edit PDF stats

Hi everybody, I have OTRS 3.1.2 I wanna show only names from agent and customers without ID in my PDF stat. I thing that with a view  en my database in a relationship between ticket, customers and agents tables, but i didnt know the way. How i can do only show “Names” winthout IDS from Customers and Agent/Owner in TicketList and TicketAcomulation Stats? Wich the correct and easy way? My stats today: https://dl.dropbox.com/u/6443236/otrs/Ticket%20List.pdf https://dl.dropbox.com/u/6443236/otrs/Tickets%20Acomulations.pdf Regards from Mexico :) -- Martin Edmundo