Hi,

Simple question, maybe asked and answered before, but can not find it:

We would like to set (alter) the ticket Title / Subject through a mail filter.

Where the text should be retrieved from the mail body. But from SysConfig an X-OTRS-Subject or X-OTRS-Title does not exist. How can we realise something like this:

Filter Condition

   Header 1 – Body - .*Description: (.*)

   Header 2 – From – EMAILADDRESS: somebody@somewhere.net

   Header 3 – Subject - .* has some fixed text .*

Set Email Headers

   Header 1 – X-OTRS-Subject – [***]

Except X-OTRS-Subject is not an option in version 3.1.3

Somebody maybe has realised in another way?

Kind regards,

Frans Stekelenburg