Hi Darshak,
Welcome to the community, first of all! ;-)
For details about features to compare it with other systems, I would suggest to contact
enjoy@otrs.com.
Regarding your question about benchmark:
All I can say is that 10000 tickets should not be the problem to create, it is just one ticket per 8.5 seconds.
You should of consider if the ticket is closed with 4 or 5 actions or if there is a high traffic in terms of customer contacts for a single ticket.
1000 Agents, well … AFIAK we have such systems, but I am not sure if there is one running on a single box - might depend on the definition of “a single box”.
On 16.10.2010, at 18:48, Darshak wrote:
I have to propose a ticket system to my company. I have gone thru
different ticket systems.
Can you tell me what are unique features in OTRS over other systems
like RT,OSTicket,KAYAKO etc.
Any benchmark by OTRS? Can it handle daily 10000 tickets and 1000
agents on single box [ good quality hardware]?
--
Best Regards,
Darshak Modi
+91 9909008245
darshakamodi@gmail.com
Cheers, Nils
—
Nils Leideck
Senior Consultant