Samphan Raruenrom wrote:
> Nils Breunese (Lemonbit) wrote:
> What we want is to let users see all the "replies" in a ticket.
> The users want to see all the replies/bodies of a ticket, not just
> the latest reply and the hierarchy of links on the top part
> as in the ticket zoom view now.
> I think this is the normal behavior in Trac and
> Bugzilla/Issuezilla, isn't it.

Ok, there is a setting in OTRS to get that behavior.
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->
Ticket::Frontend::ZoomExpand: yes.

Nice. Thanks.
That works for the admins now.
How about the customers?
I want them to be able to see the tickets in this way?

I don't see the configuration for this in