Re: [otrs] Can't access Customer, Admin and Stats pages

Dear Raleigh, what happens if you access the OTRS without SSL? Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 05:00, Raleigh Guevarra wrote:

This started when it was moved from the old server to the new one. Installed OTRS 2.3.3 again on the new server then restored back from the dump. Everything seems functioning except for these 3 pages.

I'm also thinking of installing the latest version but just have no idea how to have the current data I have from 2.3.3.

Thank you and Happy Holidays, Raleigh

From: Nils Leideck To: User questions and discussions about OTRS. Sent: Sat, December 11, 2010 4:34:25 AM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages

Dear Raleigh,

just the error doesn’t really tell us anything ... What has been changed that could be the cause for the error?

Cheers, Nils

On 10.12.2010, at 14:50, Raleigh Guevarra wrote:

...

Hi, Kindly assist as I'm getting an error when tried to access Customer, Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs for your checking:

<Mail Attachment.png> Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview Admin - https://mydomain.local/otrs/index.pl?Action=Admin Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent

OTRS - /var/log/httpd/SSL_ACCESS_LOG

(Stats) 123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 (Admin) 123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613 (Customer) 123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613

OTRS - /var/log/httpd/SSL_ERROR_LOG [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl [Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue

Thank you, Raleigh

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs