Hello Bernard, the support of dynamic field Values in the ticket object seems to be completely missing, I opened a bug a couple of days ago, I think your issue is related to mine: http://bugs.otrs.org/show_bug.cgi?id=8551 Cheers, David Am 14.06.12 12:12, schrieb Bernard Chambon:
Hello,
I want to run an action , using event, according to the value of a dynamic field ( dynamic field is a check box, let say "IsCompanyTicket")
The current situation : dynamic field created and associated to Customer::Frontend new ConfigItem added in Kernel/Config/Files/Ticket.xml Event module created in Kernel/System/Ticket/Event/
In that module, I can see (print) the dynamic Field name DynamicField_IsCompanyTicket, th'at's ok * but I DON'T know how to get the value* I meant that something like : /my $df_value = $Ticket{DynamicField_IsCompanyTicket};
/ / doesn't work, /I got no value I have tried with checkbox but also textfield.
I don't kown where to look for in documentation ?
Best regards.
--------------- Bernard CHAMBON IN2P3 / CNRS 04 72 69 42 18
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs