16 Jan
2004
16 Jan
'04
10:09 a.m.
On Thursday, January 15, 2004 11:38 PM
Jason Coltrin
I will give a brief demo of OTRS to our department heads and compare OTRS to a licensed helpdesk suite called "Turn Over", which runs an AS400 database back-end. Besides the obvious benefits of OTRS (web-based, price, ease of use, email filtering, and support), what are some winning features of OTRS I can highlight?
Not to forget the ability to seamlessly work together with existing LDAP backends for customer and user agent data retrieval! Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388