Re: [otrs] Creating new tickets and merging tickets

Hi Gilles, I am intrested in this feature Thanks Hartmut On Friday 27 June 2003 07:56, gilles.massen@restena.lu wrote:

Hi Brian,

I've finished a quick'n'dirty implementation of that function. Although I doubt that this would be a starting point for actual OTRS code, it works (with some sideeffects due to my lack of understanding of the guts of OTRS). But as a Module it is easy to put in place and there should not be any major issues with updates along the 1.1 path, or the correct working of OTRS in that matter.

If there is interest I'll put a small install doc together with the files and post it here...

Best, Gilles

-- RESTENA - DNS-LU 6, rue Coudenhove-Kalergi L-1359 Luxembourg tel: (+352) 424409 fax: (+352) 422473

"Brian" Sent by: otrs-admin@otrs.org 06/27/2003 01:29 Please respond to otrs

To: otrs@otrs.org cc: Subject: Re: [otrs] Creating new tickets and merging tickets

---------- Original Message ----------- From: Martin Edenhofer To: otrs@otrs.org Sent: Sat, 12 Apr 2003 14:02:14 +0200 Subject: Re: [otrs] Creating new tickets and merging tickets

...

Hi Paul,

On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:

...

No, not split tickets. What I'd like is just like the "New e-mail"

button in

...

...

Outlook or Eudora, etc. There are many times when an agent has to

initiate

...

...

contact with a client and presently have to do it via an external

e-mail

...

...

program. OTRS is currently setup for INTAKE only.

What I have in mind is similar to the PhoneView, HOWEVER with a blank

"TO"

...

...

field and a selectable "FROM" field. For example:

To: <Enter e-mail address or customer> From: Drop down box with queues Subject: <Enter subject> [...]

Ohh now I got it. .-) It's not implemented yet. I put it on the TODO list.

A good idea.

Hi there Martin. I was wondering if there was any work on this TODO item in CVS? I was thinking about writing my own interface but didn't want to if work was under way. With this feature we could also allow our abuse department to have a more formal way of notifying other networks.

-- Brian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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