Re: [otrs] Regarding Bcc Field in Otrs

Thanks for the reply Michel. However, i need a clarification on this as to why is it not included? Actually, im not able to justify myself as to why is this field being dropped from search as well as database. So if any specific reason for it, i would like to know the same. Regards, Sumeet C Jain On Mon, Mar 23, 2009 at 6:11 PM, Michiel Beijen wrote:

Sumeet,

It is true that there is no bcc field in the Article table. However, if you send a follow-up on a ticket to a user from the Agent interface, in the History of the ticket all the recipients of the email, also the BCCs, are stored in a line called 'SendAnswer'. See also this screenshot: http://dl.getdropbox.com/u/222532/TicketHistory.png

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Mar 23, 2009 at 08:30, sumeet jain wrote:

...

Hello,

I just went through table structure and got to know that Bcc fields ID are not stored in database. I was wondering why is this field skipped? I would like to know the reason since even search doesnt has Bcc field and in ticket view too Bcc id's are not displayed. I want to know the reason behind this thing.

Regards, Sumeet Jain

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