Hi Jurjen,

I'm not sure how that problem appeared actually, everything works fine for me.

But you may try to highlight <OTRS_CUSTOMER_BODY>, then click on "remove/erase format", not sure though if this will help in anyway, but you can give it a try and let us know how things work.

Thanks and Best Regards,
Muhammad El-Sergani.



On Tue, Apr 19, 2011 at 10:42 AM, <jverhoeff@beckhoff.nl> wrote:

nobody an idea?

Or is my question not clear?

 

BR Jurjen

 

From: jverhoeff@beckhoff.nl [mailto:jverhoeff@beckhoff.nl]
Sent: donderdag 31 maart 2011 15:08
To: otrs@otrs.org
Subject: [otrs] remove html code in answer

 

Hi experts,

 

 

I (want to) use the <OTRS_CUSTOMER_BODY> tag in a response template / answer.

(Admin--> responses)

 

But when the previous email (BODY) has HTML-code (most emails these days do) it shows a lot html code in the edit field like (</br>) instead of interpreting this.

 

Is it possible to remove html from this field?

something like RemoveHtml(<OTRS_CUSTOMER_BODY>)

 

Thanks 

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff
 


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs