Hi there, My agents would like to have a different nextscreen after doing an action on a ticket. Let's say they reply with "empty answer" they want then to go directly to queueview and not to stay on the ticket. It happens what wanted when we closed a ticket (go back to queueview and not the ticket). I search in the sysconfig for "nextscreen" but just two points that are not for what I am describing. Any idea? Many thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.