20 Jun
2007
20 Jun
'07
10:29 a.m.
Have been using OTRS as an Internal Ticketing system, working well. Next step is to use it as a ticketing system for a few external customers. What I would like to do is have it setup to allow the user to login as: {company1}{user1} or {company2}{user1}. Once logged in I would like the user to see his/her tickets and be able to see the tickets for their company. Tickets could be coming in from the Customer Web Interface or by email. Looking at the documentation and prior discussions in this group, I think I'm missing a general concept. Could someone just tell me how they are using groups for customers in 2.1.x or using the Company groupings in 2.2.x? Thanks for any insight. Greg Horne GEH GEHORNE