Hi Roland, where is that filter attribute coming from??? X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail? Cheers, Nils On 23.11.2010, at 12:25, Roland Wolters wrote:
Hej list,
I want to auto-sort a given incoming mail (identified by a subject string) as a parent into one queue with several child tickets in other queues.
I thought this should be possible by adding a PostMaster Filter matching the given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" containing a comma separated list of the queues I want to create children in: "foo::bar,foo::zeta,alpha::beta".
However, this does not seem to have any effect - the ticket is created in the RAW queue.
If I add X-OTRS-Queue with "foo::something", a ticket is created in foo::something, and another one in the first queue mentioned in "X-OTRS- Children-In-Queues" - but they are not linked what so ever.
So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to create a bunch of inter-linked parent and child tickets? DestQueue.pm looks to me like the way would be to insert "foo::bar,foo::zeta,::alpha::beta", just like I tried...
Regards,
Roland -- Roland Wolters Tel.: +49 (0) 21 61 / 46 43-181 Mobil: +49 (0) 160 / 74 52 624 pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283
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