Hi Michiel,

Just to get an idea of the situation, I sent out a mass e-mail from an address monitored by OTRS. I got a tonne of replies from the users and they're all regarding the same thing, so I thought the best way to organise this is to put all these tickets in their own queue.

If i select multiple tickets and click on "Bulk Action". I get the following:

Info : 2009121210000027: Ticket locked!
Info : 2009121210000036: Ticket locked!
Info : 2009121210000045: Ticket locked!

All I want to do is mass move these tickets into their own queue, but I don't want them to be locked by me, mainly because I won't be the only person working on these tickets.

Thinking about it I could probably use a generic agent to do this; I just tried the most obvious way first.

Regards,

David

On Mon, Dec 14, 2009 at 8:54 PM, Michiel Beijen <michiel.beijen@otrs.com> wrote:
Hi David,

Well, if I do a bulk update on tickets, it would not lock them, but it
WOULD change the owner to me.

This is because OTRS actually expects that you are to be the owner of
tickets before you go about and change them...

What do you actually do with the bulk action to lock them? Can you
describe the steps?
What would be your expected behavior for the bulk action?

((enjoy))

Michiel Beijen
R&D

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On Mon, Dec 14, 2009 at 12:17 PM, David Holder <david.holder@gmail.com> wrote:
> Hi Everyone,
>
> I've noticed that when I select multiple tickets for a bulk action, they're
> automatically locked after doing so; I would like to remove this feature.
>
> I've done a search through the mailing list + google and through the
> sysconfig but can't find anything obvious. Does anyone know how to do this?
>
> Thanks,
>
> David
>
>
>
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