So it looks like if there is an embedded or linked image in the HTML email, OTRS strips it out and displays the rest of the email as plain-text and attaches any inline images.

Nathan Campbell
Dallas Symphony Orchestra

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew
Sent: Tuesday, September 22, 2009 3:12 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2.4.4 HTML

It’s supposed to be automatic. Fro me, most emails are shown in HTML. But some are still shown as text, with the HTML as a file attachment. So there’s some issues with HTML still.

Try sending emails from different sources. Maybe it doesn’t like the HTML you’re sending it.

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell
Sent: 21 September 2009 21:47
To: User questions and discussions about OTRS.
Subject: [otrs] 2.4.4 HTML

I’m sure this is really easy and I am just missing it -

I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc…). I was under the impression that 2.4.4 allowed this.

Will keep browsing the manual.

Thanks

Nathan Campbell
Dallas Symphony Orchestra