[otrs] Make visible "Send From" in Ticket

Hi ! we´ve tickets (created out of emails) with different information about the real "sender" and the information in the "From" field. Example -> Someone sends an email out of an "service mailbox" . So we´ve the information about the service-mailbox ( in field "from") and the information in the "sender" field. Now, I want to make the information of the "sender" visible. Is that possible ? if yes, how ? Every tip is welcome Freundliche Grüße/Best regards Stefanie Krüger