Hi,<br><br>How can I notify all agents from a queue when an agent lock a ticket ???<br><br>Something like: AGENT &lt;foo&gt; locked Ticket #123<br><br>Thanks for any help. <br><br>Best regards,<br><br>Alexandre<br><br>P.S.: For developers: OTRS is an awesome piece of software. Congratulations!<br>
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