Sudhir Garg wrote :
Can somebody tell me difference of OTRS Community and Enterprise edition version. If you have a feature metrics to compare on both these version, please share. [...]
Hi, the software is the same, OTRS is completely open source, there exists only one single edition. All users get the same features, but not the same support, this is the difference. You can choose between professional, commercial assistance or doing some or all things by yourself. If you buy assistance you can choose between several services like this "Enterprise Edition". Please use then http://www.otrs.com/en/company/contact/ for questions regarding the details. If you do all or some steps by yourself you can always ask the other users (the community) if you have questions, this is the community support. This mail here is community support since I'm not an OTRS employee, please see http://www.otrs.com/en/resources/ . Please feel free to ask if you need more information, especially if you don't know open source. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123