Hello Renee B,

Thanks for quick reply. So, i need to active cronjob to send mail (for every closed ticket) after 2h.

0 */2 * * *  $HOME/bin/otrs.SurveyTriggerSendRequests.pl -e >> /dev/null

To understand well, this cron will run every 2 hours. How we can make sure that if i close ticket at 10.30 am, survey mail will be send at 12.30 pm.

I hope i am clear.

++

De: "Renee B" <otrs.list@perl-services.de>
À: otrs@lists.otrs.org
Envoyé: Mardi 5 Juillet 2016 10:52:09
Objet: Re: [otrs] Survey SendInHoursAfterClose

Did you activate the cronjob https://github.com/OTRS/Survey/blob/rel-4_0/var/cron/survey_trigger_send_requests.dist ?

Am 05.07.2016 um 10:04 schrieb Pritesh BHEEMANEE:
Hello, 




I have installed Survey package 4.0.1 on OTRS 4. I changed value of Survey::SendInHoursAfterClose to 2 from 0 in order to send an survey email after 2 hours for all closed tickets but it is not sending survey mail after 2h. 




Survey::SendInHoursAfterClose 
Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ). 

Default Value: 0 (working) 
New Value: 2 (Not working ) 




PS: I know that it not possible to put 30 mints without development but i believe it should work as its an integer value. 




Thanks in advanced. 




Best Regards, 


Pritesh Bheemanee 





OTRS 4.0.10-02 PostgreSQL 9.3.5 
Perl 5.10.1 (linux) is used. 
OS: Cent OS 6.5 










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