Re: [otrs] Phone View: Queues are incorrect

25 Jun 2003

      Hi Alan,

On Wed, Jun 25, 2003 at 10:11:15AM -0400, Alan Murrell wrote:
...
...
[...]
    $Self->{PhoneViewSelectionType} = 'Queue';
    $Self->{PhoneViewSelectionString} = '<Queue>';
[...]
Thank you, this has helped a bit.  However, I cannot
seem to add more than one queue this way.  For
example, I wish to have a queue for "Support",
"Billing", and "Sales".  I put the following in my
Config.pm:
[...]
    $Self->{PhoneViewSelectionType} = 'Queue';
    $Self->{PhoneViewSelectionString} = 'Queue:
Billing';
    $Self->{PhoneViewSelectionString} = 'Queue:
Sales';
    $Self->{PhoneViewSelectionString} = 'Queue:
Support';
[...]
That's the problem. .-)

Just use the following 1:1 (don't replace <Queue>).

[...]
    $Self->{PhoneViewSelectionType} = 'Queue';
    $Self->{PhoneViewSelectionString} = '<Queue>';
[...]

<Queue> will be replaced by the queue name.
...
I even tried using the 'PhoneViewOwnSelection', but it
just gave me an "internal server error".
I guess this was a perl syntax error (have a look into your webserver
error log).
...
How do I dsiplay mutiple queues of my own choosing in
PhoneView?  It's not so much for staff that I want
If you want you own choose of queues in PhoneView, use:

[...]
    $Self->{PhoneViewOwnSelection} = {
        # QueueID => String
        '1' => 'First Queue!',
        '2' => 'Second Queue!',
    };
[...]
...
this, as much as I would like to have only those
queues I choose to show up in the 'customer.pl' page
(I don't want them to be able to put a ticket into the
'sysadmin-raw' or 'netadmin-raw' queues).
If you want you own choose of queues in Customer interface, use:

[...]
    $Self->{CustomerPanelOwnSelection} = { 
        # QueueID => String
        '1' => 'First Queue!',
        '2' => 'Second Queue!',
    };
[...]
...
Alan Murrell 
Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
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