Hi,

is there some feature/configutation to open a ticket forwarding an email.

The use case is:

We have an email address connected to OTR, helpdesk@mycompany.com, but sometime  I receive requests in my own mailbox and I want to forward to OTRS.

Is there a way to forward this email to OTRS and automatically open a ticket for the original sender ?

It would be nice something like this:

I reply-all to the customer email, cc:helpdesk@mycompany.com and 
In the body of the message I add before the quoted text:

"I open an OTRS ticket for you: sender@customer.com"

...so that OTRS can get the correct sender (via a filter ?)

What solution do you suggest for this requirement ?

thanks

Francesco