Successful workaround:

Performed a fresh install of OTRS 2.4.7 with mod_perl on a new machine

This was simply to get the /otrs/perl folder which I copied to the existing machine that was having the error.

I remapped the:

PATH variable and the

*.cgi

*.pl

mappings in IIS 6 from Strawberry Perl to the mod_perl file structure and it works.

Nathan Campbell
Dallas Symphony Orchestra

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell
Sent: Friday, March 19, 2010 4:50 PM
To: otrs@otrs.org
Subject: [otrs] FAQ 1.6.5 CGI Error?

FAQ Module appears to install properly, I am able to view it and add a category, but when I create a new article and attempt to save it - I get this error:

“CGI Error

The specified CGI application misbehaved by not returning a complete set of HTTP headers.”

From that point on - the FAQ module always returns this error - even from the customer interface. I can uninstall and reinstall to get rid of the error, but as soon as I attempt to enter the first article it blows up.

Platform:

OTRS 2.4.7

FAQ 1.6.5

Win2K3

IIS 6

SQL 2005

Strawberry Perl

OTRS has been running splendidly on this platform for several years. (with the exception of Strawberry Perl which started a couple of upgrades ago)

Nathan Campbell
Dallas Symphony Orchestra