Look for the is section in the otrs/Kernel/Config/Default.pm

# SessionMaxIdleTime

# (After this time (in seconds) without new http request, then

# the user get logged off)

$Self->{SessionMaxIdleTime} = 5*60*60;

You should be able to adjust the timeout here.  I am not entirely sure about the syntax, but I think this default value is 5 hours.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hiren Joshi
Sent: Tuesday, July 29, 2008 3:02 AM
To: otrs@otrs.org
Subject: [otrs] Session timeout

Hello all,

I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is when I zoom in on a ticket and compose an answer, if I spend more than, say, 10 minutes in replying, I get a session timeout when I click send. Would someone be able to point me to where I can find the setting for this?

Many thanks,

Josh.