This might be nasty, 
I think you should be able to add this in System/Ticket.pm

    $Ticket{TicketAccountedTime} = $Self->TicketAccountedTimeGet(TicketID => $Ticket{TicketID});

before
    # cleanup time stamps (some databases are using e. g. 2008-02-25 22:03:00.000000

and then you'll be able to use <OTRS_TICKET_TicketAccountedTime> as an entry. Note that this now adds sql overhead (a tiny(?) bit) but ...


2011/11/10 Márton Krisztián <marton.krisztian@office.mta.hu>

Hi

 

I would like to make a new Event Notification to customer with Timeunits value.
I tried the following ways, but none succeeded:

<OTRS_TICKET_Accountedtime>

<OTRS_TICKET_Timeunits>

<OTRS_TICKET_Accountedtime>

<OTRS_TICKET_NeedAccountedTime>

 

anyone has ideas?

 

Thank You

Krisztian

 


--
Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.

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