On 4/4/2016 10:45 AM, Nick Bright wrote:
Greetings,
I have an older installation of OTRS v3, attempting to use a REST transport for a Web Services provider.
Looking at https://otrs.github.io/doc/manual/admin/3.2/en/html/genericinterface.html this appears to be possible, as REST is clearly listed in the Network Transport segment of the diagram.
However, when configuring a Web Service, the REST transport isn't available. On the filesystem under Kernel/GenericInterface/Transport/HTTP/ there is a REST.pm file, which seems to also indicate that it should be supported.
The issue seems to be that in SysConfig under GenericInterface::Transport::ModuleRegistration I only have SOAP and Test.
I've been searching for a way to try to register the REST module, but I haven't been able to find it.
Do I simply need to copy the HTTP::SOAP configuration and change it to say REST, or is there a script/command to actually "Register" the module?
Thanks,
It looks like this many not actually be supported, even though the way the documentation reads it does appear to be supported. https://www.otrs.com/release-notes-otrs-help-desk-4-beta1/ These v4b1 release notes state: "3. WORKING WITH EXTERNAL SYSTEMS The GenericInterface now also supports HTTP REST as network transport protocol. " As such, I would interpret this as HTTP REST is not available to the GenericInterface in v3. Is this correct? -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system.