Re: [otrs] Mapping Ticket# and TicketID

Hi Lars,

You only have the ticker number to work with?

well, at least that's the only identifier that shows up in the web interface, so I suppose this will be used by customer, support and development when they talk about this ticket (and development commits their changes to SVN). Or can the internal OTRS id be shown in the web interface?

In that case, I think to need to do an SQL lookup in the OTRS database and find the internal OTRS id.

Hm, playing around a bit I noticed the following: I changed the URL in the browser from https://server/otrs/index.pl?Action=AgentTicketZoom&TicketID=16 to https://server/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=20081007100... and it works jist as I want :-) Kind regards, Stefan