Jim, Maybe to use this setting, it is required to turn of the queue messaging? This is Just a thought. Thank you, Shawn Beasley Support - IT Cargo Future Communications GmbH Building 1335 55483 Airport Hahn Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.com -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jim Wight Gesendet: Donnerstag, 19. Januar 2006 11:36 An: otrs@otrs.org Betreff: [otrs] Follow up notifications Since upgrading from 1.1.1 to 2.0.4 I have noticed that followup notifications behave differently. In Preferences and under User Management the entry says: Follow up notification : (Send me a notification if a customer sends a follow up and I'm the owner of this ticket.) and that describes the position I was used to, but it is not what I see happening. Now, the owner of the ticket appears to be ignored, and notifications go to the agents who have the queue that the ticket is in in their My Queues list. Is 'Follow up notification' redundant now, or is the old behaviour configurable? If the latter, how? Jim _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/