Related issue. . .is it possible to reorder tickets somehow? I don't
see a method for doing this in the web interface. . .
----- Original Message -----
From: Nils Leideck - ITSM
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don’t want to get the internal mails to create tickets So I did the following
From: wipo.int To : income.accounts@wipo.int mailto:income.accounts@wipo.int
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int mailto:curracc@wipo.int. That one should create a ticket How can modifiy the From statement in order to make “and not curracc@wipo.int mailto:curracc@wipo.int”
Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need.
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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