RE: [otrs] Restoring an OTRS from a prior version?

30 Oct 2004

      It looks like I'll just be doing a fresh install of 1.3.2 then. Once I
install a fresh OTRS on the new system and restore from the backup.sh
script, will that take care of most of the restore?  What Else am I going to
have to do in order to get back to the same state my other OTRS system is
in? Are there things I need to do with Apache and mySQL?

thanks
marshall

I appreciate the quick response

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Tyler Hepworth
Sent: Friday, October 29, 2004 6:40 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Restoring an OTRS from a prior version?

On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28  wrote:
...
I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the
backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use
this to restore all of my OTRS for when I rebuild on a new server with
version 1.3.2?
No.  Just parts of it.

 Basically, does the restore.sh script only restore the system
...
aspect of OTRS?
Yes.

 What all does the backup.sh script backup?

database, attachments, Config.pm, Defaults.pm, GenericAgent.pm,
Modules.pm, ModulesCustom.pm, ModulesCustomerPanel.pm
...
I'm also
wondering if I can directly copy in my Custom OTRS Theme on version 1.3.2?
I've backed up the Output directory in 1.2.3 and I'm wondering if it's
that
easy?
No.  Quote from the file UPGRADING (comes with the 1.3.2 dist):

    "a) the otrs themes between 1.2 and 1.3 are _not_ compatible
       (don't us the old theme)!"

I recommend that you read the rest of the UPGRADING file.  It will
tell you everything you need to do in order to sucessfully upgrade to
1.3.2.  Yes, redoing themes is a pain (I know) but it is well worth
the effort.  I am very pleased with 1.3.x

Hth,

Tyler Hepworth
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