Sent: Friday, January 23, 2009 3:16 AM Subject: Re: [otrs] Upgrade steps from 2.3.2 to 2.3.4?
Hi,
what is this like at a system with less individual settings? Is it here sufficient to replace all files except for the Config.pm?
Markus
I you have made modifications to the 'core system' files which would/could be modified during an upgrade; this upgrade process is potentially very difficult. These files could be modified during the upgrade as such loosing their modification. If you have done this it is highly recommended that you build any upgrades in an alternate location (or server) first. I have integrated my mod in a custom theme and used this in most cases. This has some good an bad side but has been mostly favorable; performed a major upgrade last year that went seamlessly. If your modifications have been solely to config.pm (or other custom files) or via the system configuration webpage, upgrades should not cause you any problems. This is where OTRS' expects you to customize. LQ