There was something similar in the past that could help you: http://www.mail-archive.com/otrs@otrs.org/msg01541.html


On Thu, Aug 20, 2009 at 6:56 PM, Rodrigo Correa <rod_luiz@hotmail.com> wrote:
 

Hi,
I have a problem with the signature of my tickets.
The signing is being presented to the end of the ticket, not the beginning when I reply to the email.
How can I do to configure OTRS so that I have the signature at the beginning of the ticket.


Thank


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