Hello, On Wed, Mar 22, 2006 at 11:45:20AM +0100, shawn.beasley@dlh.de wrote:
I have found an article describing how to reject emails, (http://lists.otrs.org/pipermail/otrs-de/2006-February/005636.html ) and this works well. My question is I want to reject an email based on missing information, but at the same time accept all tickets with this queue.
i.e.
email received by popmaster.pl
if body contains
Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits
Create ticket && auto default response
Elif subject contains ticket number
Ticket followup
Else: body does not contain
Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits
Do not create ticket && auto reject response
Does this make sense? Can some one give me more information?
Just use the PostMasterFilter and set the X-Otrs-Ignore header, if the ticket should not be created. If you can't setup your filter roule via the web interface, you can write your own PostMasterFilter module.
Shawn Beasley
Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!