I have two unrelated questions about the FAQ and ITSM modules A. concerning the faq module 1.I went to the package manager 2. Installed the Faq module 3. Added my self as rw in the newly created Faq group 4. Created 2 categories, one the child of the other 5. Created my first article as Public under the parent group problem: I can not find the article under either the Agent Interface ( index.pl) or the public interface (public.pl) search doesn't seem to work either! doesn't search suppose wild cards like * and finally the articles do appear under the history page but the first article was inserted twice with the same ID (when I deleted one bother entries were deleted) B. concerning the ITSM the package manager doesn't show the ITSM modules!!!