I had suggested earlier this year to modify OTRS to do line wrapping on send, instead of inserting line breaks after spell checking, etc. It seems that at least on 1.2.x, OTRS depends on what is sent by the browser when submitting a response. Seems that this would be better handled programmatically with a setting that allows you to define the length of a line before a break is inserted. Paul
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, August 31, 2004 10:52 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Line wrap problems
On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote:
Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.
How can I reproduce this like in the first third external agent email?
I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with no new line in the compose window. After submit the external agent email was fine:
http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&Article ID=148583#148583
Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.
If wrap=soft or hard depends on the browser. Anyway, if I can reproduce the problem, the we can change the wrap=hard to wrap=soft for the browser (like Safari).
Thanks, Frederik
Martin Edenhofer
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