* Lars Jørgensen
Hi Ralf,
1) There's an "ivory" skin in the user preferences. It changes the colour to blue.
Just very slightly. There's still a lot of dark grey and black :)
2) Look in Admin -> SysConfig -> Group Ticket -> Frontend::Agent::ToolBarModule. You can enable a lot of short cut icons there, as well as fulltext search and stored search profiles on the tool bar. Very useful.
OK. Just what I want!!!
3) No.
I came to like it now, after 31 Tickets
4) Don't know, maybe somebody else can help.
Thanks anyway! Every little bit helps!
4) If I used the Ticket View "L" (Large?), I have the opportunity to write a reply.
Is there a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all.
-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de