Hi Christian, On Fri, Jun 06, 2003 at 04:12:59PM +0200, Christian Korff wrote:
I am going to set up a otrs system but I´ve got some trouble with the access settings. OTRS should run as "otrs" and Apache 1.3 as "webserver1apache1". Both should be in the group 500 ("webserver1"). OTRS is installed in the home directory. So it´s pfad is /home/otrs/otrs/ I am running Perl 5.8.0 with Apache 1.3.27, config follow: [...] The problem is that the webserver user doen´t execute installer.pl well.
[root@localhost otrs]# su webserver1apache1 -c"perl ./bin/cgi-bin/installer.pl" bash: /root/.bashrc: Permission denied Use of uninitialized value in concatenation (.) or string at ./bin/cgi-bin/installer.pl line 25. Can't read /home/otrs/otrs/RELEASE: Permission denied[Fri Jun 6 15:50:15 2003] installer.pl: readline() on closed filehandle PRODUCT at Kernel/Output/HTML/Generic.pm line 934. Can't read /home/otrs/otrs/RELEASE: Permission denied[Fri Jun 6 15:50:15 2003] installer.pl: readline() on closed filehandle PRODUCT at Kernel/Output/HTML/Generic.pm line 934. [...] </p> [Fri Jun 6 15:50:15 2003] installer.pl: Can't read /home/otrs/otrs/Kernel/Output/HTML/Standard/Header.dtl: Permission denied at Kernel/Output/HTML/Generic.pm line 242.
Try to set set file permissions correctly.
Use the following and it should work:
/home/otrs/bin/bin/SetPermissions.sh
Christian Korff
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972