Hi, all,<br><br>I have just installed OTRS 2.2.6 and did some configurations/customization with it.<br><br>Few issues/questions I have with OTRS:<br><br>-How to create customer automatically through the email ticket?<br><br>
I&#39;ve searched the mail archive and the closest one I can found is:&nbsp; <a href="http://www.mail-archive.com/otrs@otrs.org/msg03045.html">http://www.mail-archive.com/otrs@otrs.org/msg03045.html</a><br><br>And it seems the function isn&#39;t implemented in 2.2 yet since when I click on &quot;Zoom&quot; (not AgentZoom....) it doesn&#39;t give you the option.&nbsp; And if I click on &quot;Customer&quot;, it only sets the ticket&#39;s customer&#39;s ID, not adding a new customer into the database.&nbsp; Any ways to automatically extract the information of the email ticket and create the customer in the database?<br>
<br>-Address book contains only customer&#39;s info?<br><br>It looks like the address book doesn&#39;t contain any agents&#39; info.&nbsp; How can I CC/BCC info to a particular agent using address book?<br><br>-Any detail documentations about GenericAgent/SysConfig configuration and OTRS variables?&nbsp; Where to find more documentations?<br>
<br>Is there any more documentations about GenericAgent/SysConfig?&nbsp; Specially SysConfig, it looks like you can customize your OTRS install pretty easily through it, no need to modify the source code.&nbsp; Also, a lot of OTRS related variables are in SysConfig (like OTRS_USERLOGIN/OTRS_USERFIRSTNAME, etc), where I can find a complete list of all the OTRS predefined variables?&nbsp; <br>
<br>Thanks in advance,<br><br><br>Poe<br><br><br>