29 May
2004
29 May
'04
10:18 a.m.
On Thursday, May 13, 2004 12:44 PM
Patrick Hofmann
We work since almost two months with OTRS, currently in the internal pilot phase.
One of the bigger issues is the (missing) 'state machine' for tickets.
You're describing a mechanism we call 'Workflow'. We're in the process thinking about developing such a functionality, but don't expect a solution soon. Contact sales@otrs.de for more information on this issue. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388