Hi Christian, I already announced an answer to your mail. Here it is: We now can send emails from OTRS to our exchange server, but the solution is somewhat strange. The OTRS-Docu gives an example for the settings in the config.pm: #SendmailModule $Self->{"SendmailModule"} = "Kernel::System::Email::SMTP"; $Self->{"SendmailModule::Host"} = "<host address>"; $Self->{"SendmailModule::Port"} = "25"; $Self->{"SendmailModule::AuthUser"} = ""; $Self->{"SendmailModule::AuthPassword"} = ""; These settings did not work. However, when we changed the double quotes to quotes, the emails went off. The new settings are: #SendmailModule $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = '<host address>'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; Strange, isn't it? Anyway, thanks for your help. Ulrich Hemer Consono Consult GmbH Curschmannstr. 7 20251 Hamburg vanity-phone: +49 (700) 0 CONSONO vanity-fax: +49 (700) 0 CONSONO phone: +49 (40) 244 246 8-0 fax: +49 (40) 413 579 32 mobile: +49 (172) 436 94 97 mail: u.hemer@consono.de web: www.consono.de Geschäftsführer: Wolfgang Stratenwerth, Ralf Krohn-Nordstad HRB: 81656, Hamburg -- Machen Sie den CUNO-Compliance Check (http://www.consono.de/produkte/vm-ccc.htm) für Ihr Vertragsmanagement! -- --------------------------------------------------------------- Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. --------------------------------------------------------------- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. --------------------------------------------------------------- -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Christian Schoepplein Gesendet: Freitag, 13. April 2007 08:54 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] No Emails sent from OTRS to Exchange Server Wichtigkeit: Hoch Hi Ulrich, On Do, Apr 12, 2007 at 05:28:15 +0200, Ulrich Hemer wrote:
I posted a similar question last week with no answer so far. I hope someone can help me.
Trying to get comfortable with OTRS, I used to test version 2.0.4 with Windows2003 and Exchange Server 2003 during the last weeks. Receiving and sending Emails went fine. I had the old version completely uninstalled recently and version 2.1.6 installed via the Windows installer.
Receiving Emails from our Exchange Server is fine now (after some difficulties), but I still can?t send emails or answers from OTRS to the Exchange Server via SMTP. I use the standard configuration as described in the doc.
If the standard configuration is used, mails will be send out via the sendmail binary of your operating system. That will not work with Windows because no sendmail binary is available. Please switch to the SMTP module and specify your smarthost, a username and a password for SMTPAUTH. See chapter 7.1.2. "Via SMTP relay/smarthost" on http://doc.otrs.org for more details please. If this does not work, - check if your Exchange can be resolved by DNS on your OTRS host, - check if your Exchange is reachable on port 25 from your OTRS host - check the logs of OTRS and apache for more details, - think about a support contract with ((otrs)) (http://www.otrs.com/) to receive help much faster then via this list :).
Ulrich Hemer
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