20 Nov
2015
20 Nov
'15
10:36 a.m.
Hi, 19/11/2015 14:45 - Rose Dowson wrote: I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? You may use a process ticket for this. -- Florian