[otrs] LDAP auth: Panic! No UserData!!!

28 Sep 2007

      Hello,

I'm trying to get agents synchronized through our Microsoft Active Directory.
Login only works for agents which already are in the otrs database. All other agents get the "Panic! No UserData!!!" error message.
Reading this, http://lists.otrs.org/pipermail/otrs/2007-January/017528.html, I understand that in fact, data retrieved from LDAP are not inserted in the database as it should.

But I really don't know how to correct this. I've tested a lot of params without success.
I give you my Config.pm if it can helps.

Thank you.

Régis

====================== Config.pm =================================
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

    $Self->{'AuthModule::LDAP::Host'} = 'carole.waterair.com';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Utilisateurs,dc=waterair,dc=com';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs_ldap,cn=Users,dc=waterair,dc=com';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pass';

    # UserSyncLDAPMap
    # (map if agent should create/synced from LDAP to DB after login)
    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        Firstname => 'givenname',
        Lastname => 'sn',
        Email => 'mail',
    };

    # UserSyncLDAPGroups
    # (If "LDAP" was selected="selected" for AuthModule, you can specify
    # initial user groups for first login.)
    $Self->{UserSyncLDAPGroups} = [
        'users',
    ];

    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'carole.waterair.com';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Utilisateurs,dc=waterair,dc=com';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs_ldap,cn=Users,dc=waterair,dc=com';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass';

    #CustomerUser
    #(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
        Host => 'carole.waterair.com',
        BaseDN => 'ou=Utilisateurs,dc=waterair,dc=com',
        SSCOPE => 'sub',
        UserDN =>'cn=otrs_ldap,cn=Users,dc=waterair,dc=com',
        UserPw => 'pass',
        #SourceCharset => 'iso-8859-1',
        #DestCharset => 'utf-8',
        },

    # customer unique id
      CustomerKey => 'sAMAccountName',
      # customer #
      CustomerID => 'mail',
      CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
      CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
      CustomerUserSearchPrefix => '',
      CustomerUserSearchSuffix => '*',
      CustomerUserSearchListLimit => 250,
      CustomerUserPostMasterSearchFields => ['mail'],
      CustomerUserNameFields => ['givenname', 'sn'],
      Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown, required, storage-type
        #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
        #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
        #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
       ],
      };

[otrs] LDAP auth: Panic! No UserData!!!

Régis OBERLE