Hello, you dont have to do an ACL for that, there is a feature called OwnerResetOnMove that you need to set to yes. With that as soon as the ticket is moved it gets unlocked and the agent is no longer the owner.

Regards 

2014-03-27 16:34 GMT-06:00 André Cavalcante <treba.andre@gmail.com>:

Hi Everyone,

I need some help to build an ACL. I use OTRS 3.3.5.

The problem is the following: when th agent moves the ticket to another queue he/she remais the owner until some agent of the new queue locks the ticket, I'd to build an ACL to remove the ownership of the ticket when it is moved.

I don't know if it is possible.

Thanks for you time.

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André Luiz C. e Cavalcante

Coordenador de Eleições

TRE-BA / STI / COELE

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