30 Jan
2005
30 Jan
'05
6:26 p.m.
Hello Sorin, Sunday, January 30, 2005, 8:54:14 PM, you wrote:
Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. I presume that by "user" you mean "the agent". But what do you mean by "otrs user" ?
Normally, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area.
Yes, I meant the agent. Under 'otrs user' I meant user in freebsd system. When I set receive notifications about new tickets for agent1, both agent1 and otrs received it. If I turn off notifications, nobody will receive it. -- Best regards, Alex