On Wed, Apr 02, 2003 at 06:05:42PM -0800, Wes Plate wrote:
Did the attachments kill OTRS? I was able to create another ticket as a test, but is there something seriously wrong now?
Not the OTRS, but the attachment killed the database. You need to set your mysql "max_allowed_packet" size up to ~ 8 MB.
I did, and attachments again did me wrong, so I adjusted the files up to 16MB. On OS X I changed those "max_allowed_packet" variables in:
my-huge.cnf my-large.cnf my-medium.cnf my-small.cnf
Anyone know if that is not right?
I think my-huge.cnf, my-large.cnf, my-medium.cnf and my-small.cnf are example files. Not the real config file! Copy one to /etc/my.cnf, check the "max_allowed_packet", restart your mysqld and try it again.
Wes Plate Automatic Duck, Inc.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson